Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at enquiries@willowandme.co.uk.

Delivery and Shipping

 Once an order is placed, we will look to deliver within 3 working days. 

Free shipping on all orders above £25.

At this time we are only delivering to UK addresses. However, we can review international deliveries on a case by case basis, so please reach out directly to us to discuss. If you try to place an international order without speaking to us it will not be fulfilled.

General

We are a monthly subscription box containing quality toys, treats, chews, and other goodies for your dog - delivered straight to your doorstep. Every box is themed to keep things exciting! There will always be a minimum of 5 items in your delivery. It’s truly the easiest and most fun way to show your dog some love.

Click here to subscribe. You’ll be asked to provide your home address and payment information - and that’s it!

Every month your box will be a fun, new theme with a minimum of 5 exciting items, including toys, treats, chews, and you’ll often get more than 5 items!

We will tell you what’s in your first box - check it out here .

Not a problem! Just contact us here - and we will ensure all treats are suitable for your dog's needs.

Of course! Put the recipient's address in the shipping address field and use your own for the billing address.

We work exclusively with European regulated suppliers. We frequently run competitions for our subscribers. However, from time to time we will offer discounts to our boxes so check our website, Instagram or Facebook for the latest news 

Managing Subscription

We make this easy by having no tie in clauses with any of our boxes. If you would like to try one of our boxes for the first time you can order a one off box. Or you can subscribe to our monthly box plan and cancel at anytime by Contacting Us.